Refund & Cancellation Policy

2. Subscription Plans

Cancellation:

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle. You will retain full access to your plan features until the cycle ends.

Refunds on Subscriptions:

Subscription fees are non-refundable once a billing cycle has commenced. No partial refunds are issued for unused days within an active billing period.

3. Credits

Credits purchased on Talentlo are used to unlock candidate contact details and access platform features.

• Credits are non-transferable and non-refundable once purchased.
• Unused credits within a paid plan do not carry forward to the next billing cycle unless explicitly stated in your plan.
• Credits included in free trials are not redeemable for cash.

4. Free Trial

Talentlo offers a 14-day free trial on select plans. No payment is charged during the trial period. If you choose not to continue after the trial, no charges will be applied provided you cancel before the trial ends.

5. Eligible Refund Scenarios

Refunds will be considered only in the following circumstances:

• Duplicate payment: You were charged more than once for the same transaction due to a technical error.
• Payment processed but access not granted: Your payment was successfully processed but platform access was not activated within 24 hours.
• Incorrect amount charged: You were charged an amount different from the displayed price at checkout.
• In these cases, contact us within 7 days of the transaction at info@talentlo.com with your payment details and we will resolve it within 5-7 business days.

6. Non-Refundable Scenarios

The following are explicitly non-refundable:

• Change of mind after purchase
• Partial use of credits or features
• Failure to cancel before a renewal date
• Dissatisfaction with AI-generated recommendations or shortlists
• Low applicant volume on a posted role
• Account suspension due to violation of our Terms & Conditions

7. Cancellation by Talentlo

If Talentlo suspends or terminates your account due to a violation of our Terms & Conditions, no refund will be issued for any remaining subscription period or unused credits.

If Talentlo discontinues a service entirely, affected users will be notified and a pro-rata refund for the unused period will be processed.

8. How to Request a Refund

Email us at info@talentlo.com with:

• Your registered email address
• Transaction ID or payment reference number
• Date of payment
• Reason for refund request
• We will acknowledge your request within 2 business days and resolve eligible claims within 5-7 business days.
• Refunds, where approved, will be credited to the original payment method.

9. Governing Law

This policy is governed by the laws of India. Any disputes shall be resolved in accordance with the dispute resolution mechanism outlined in our Terms & Conditions.

10. Contact

Talentlo Global Private Limited

H.No. 43, Ward No. 6, Pratap Nagar, Amanabad, Kamalganj, Farrukhabad, Uttar Pradesh, India - 209724

Email: info@talentlo.com